Not good business tells me one price over the phone get there he changes his mind so now ibowe more ask for a simple repair a few weeks later says he will get me a price takes over a week to get back to me and then when I explain what I need done a tire change with rims tires everything brand new ready to go he tells me no I need to buy his products
Thank you for your feedback. While we appreciate all input, we must address several miscommunications and inaccuracies regarding the service requests that were documented in our text conversation with Ricardo Acosta. 1. Communication and Review Accuracy We must first clarify the communication chain. All service inquiries and pricing were discussed via text message directly with Ricardo Acosta. The public review was posted under a different name (Renee), which included false claims we must address: False Claim of In-Person Price Change: We must respectfully correct the claim that a price was changed when you arrived at the shop. You were never here for service. All communications, including price discussions, were conducted exclusively through text message and email with Ricardo. 2. Slow Response Time We do sincerely apologize for the delay in providing the initial quote for the new tires. We know waiting for a price is frustrating, and we will work to significantly improve our response time on quote requests. 3. Misunderstanding the Wheel Installation The largest point of confusion was the final service request. Ricardo stated he had tires already mounted on rims, ready to go. Our Concern: Our policy is to be extremely cautious and often decline to work on pre-mounted new or used tire/wheel packages from an unknown source due to potential damage to the tire bead, which can compromise safety. This is why we stated: "On tires that are already on the rims we don't touch due to damage that could happen to the tire's bead." We were prioritizing safety and liability especially when swapping tires. The Service We Offer: If the wheels and tires were brand new and already professionally mounted and balanced, the service you needed was a simple wheel installation (bolt-on). We would have been happy to perform this bolt-on service for $75.00, as our final message indicated. We regret that our strict policy on mounting or remounting tires from unknown origins was interpreted as us demanding you purchase our products. We apologize that the text exchange, which was already confusing due to run-on sentences and a lack of detail, did not clarify the situation before the review was posted. We wish you the best, and we are confident that our text records and email correspondence clearly show the sequence of events. Sincerely, Kevin
- Kevin's Automotive Services