Received an estimate for repairs and work on my vehicle. That was over 30% above inflation and above the cost of anyone else in the local area service was good. The employee who did my inspection and the employee that gave me the estimate were polite and courteous. However, constant repairs was inflated by over 30%. And I felt like I was being taken advantage of just speaking honestly, don't know who else has been taken advantage of or who else will be? Sad to say but as I am on a fixed income , me and my disabled husband being taken advantage of is not something we take lightly
Thank you for recognizing the courteous treatment you received from our staff. We respectfully disagree with the accusation that you were taken advantage of. Unfortunately, our inspection revealed that the recently purchased vehicle was in poor mechanical condition with significant safety-related concerns. These conditions existed when the vehicle arrived at our shop. Our responsibility was to identify those concerns, explain them honestly, and provide an estimate for repairing the vehicle properly. We also want to correct an important point in this review: no repair work was performed. The customer was provided an estimate only. The amount quoted was not a bill for completed repairs, and there was no obligation to authorize any of the recommended work. We understand that receiving a substantial repair estimate shortly after purchasing a used vehicle can be frustrating. However, our shop did not create the vehicle's condition, nor did we charge the customer for the repairs listed on the estimate. We inspected the vehicle, documented the problems we found, and provided an estimate for what it would cost to address those concerns properly. Customers are always free to decline recommended repairs or obtain additional estimates. We stand behind our inspection, our recommendations, our pricing, and the professional treatment we provide to every customer.
- Kevin's Automotive Services